Privacy Policy for Harmony in Health Therapy Centre

Understanding Personal Data

Personal data refers to any information relating to an identified or identifiable natural person, such as your contact details, browsing history, or clinical information.

Our Approach to Handling Personal Data

At Harmony in Health Therapy Centre, we follow these key principles when handling personal data:

• We collect personal data only for clear, legitimate purposes.
• We limit data collection to what is necessary for those purposes.
• We do not use personal data for unrelated purposes without your consent.
• We do not share personal data unless legally required or with your consent.
• We take steps to ensure personal data is accurate and up to date.
• We implement security measures to protect personal data.
• We retain personal data only as long as necessary or legally required.

Types of Personal Data We Collect

We may collect and process the following types of data:

Information You Provide

• Details submitted via forms, phone, email, or questionnaires.
• Includes name, address, phone number, email, medical history, and payment details.

Information Collected Automatically

• Technical details such as IP address, browser type, operating system, and device information.
• Website usage insights through cookies, including page visits and browsing behavior.

Information from Third-Party Sources

• Data from medical professionals, business partners, and service providers to support our services.

Purpose of Collecting Your Data

We use personal data for:

• Delivering therapy and consultation services.
• Communicating updates about our services.
• Maintaining client records and ensuring quality care.
• Improving website and service experiences through analytics.
• Meeting legal and regulatory obligations.

Storage and Processing of Your Data

Personal data is securely stored and processed within the UK, with legal safeguards in place for any necessary transfers.

Sharing of Personal Data

We do not sell personal data. It may be shared only under these circumstances:

• With medical professionals involved in your care.
• With service providers handling administrative or IT functions under confidentiality agreements.
• If required by law or to protect our legal rights.

Data Retention Policy

• Client records are kept for five (5) years from the last service date.
• Marketing-related data is stored for three (3) years from the last interaction.
• Website usage data is kept for three (3) years unless legally required otherwise.